Refund policy

My store operates using a Print-on-Demand business model through a third-party production partner (Printify). Products are manufactured only after an order is placed, and I do not keep inventory or manufacture products myself.

The policy should clearly state:

- Products are made to order.
- Returns or exchanges are NOT accepted because of change of mind, wrong size, wrong color, or incorrect phone model selected by the customer.
- Orders cannot be canceled once production has started.
- Customers must inspect their order upon delivery.
- If an item arrives damaged, defective, or the wrong product is received, customers must contact us within 7 days with photos and their order number.
- Approved claims may receive a replacement or refund.
- Refunds are issued only after the claim is reviewed and approved.
- Shipping costs are non-refundable except when required because of a damaged, defective, or incorrect item.
- Customers must contact us before sending any return.
- The policy must comply with Shopify's general requirements and use clear, professional English.
- Make it clear that YMStudio is only the seller and designer, while production and fulfillment are handled by a trusted print-on-demand partner.

Contact email:
yousefelprince20072018@gmail.com